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User Terms and Conditions
Welcome to Arouca Digital! By using our platform, you agree to the following Terms and Conditions. Please read them carefully before making any purchase.
1. Object
The Arouca Digital platform ("Marketplace") allows the purchase of products and services from registered local merchants. The Marketplace acts as an intermediary, providing a digital space for the commercialization of products and services, and is not responsible for the direct sale or the quality of the products presented by the merchants.
2. Registration and Account
To make purchases, the user must create an account, providing true and complete data.
The user must be over 18 years of age or have authorization from a legal guardian.
The user is responsible for maintaining the confidentiality of their account and password, assuming all responsibility for activities carried out through the account.
The Marketplace may suspend or terminate accounts in case of misuse, fraud, or violation of the Terms and Conditions.
3. Purchases and Payments
Products are sold directly by registered merchants, who determine prices, delivery times, and return policies.
The prices shown include VAT and other applicable taxes.
Payments are processed through the methods available on the platform, which may include credit cards, MB WAY, and other electronic payment methods.
The Marketplace is not responsible for payment failures or any problems with financial service providers.
4. Deliveries and Returns
The responsibility for the delivery of products lies with the merchant, who must comply with the deadlines established in the offer.
The buyer may exercise the right of free resolution within 14 days, in accordance with applicable law, except for the exceptions provided (e.g., personalized products, perishable goods, among others).
The buyer must communicate the intention to return directly to the merchant through the contact methods provided.
In case of delivery delay, the buyer must contact the merchant for information or request a refund, if applicable.
5. Guarantees and Complaints
Merchants are responsible for ensuring that the products sold meet the legal requirements for quality and safety.
The buyer may claim defective products within the legal warranty period by contacting the merchant directly.
The Marketplace is not responsible for defective products or inadequate services, and the buyer should contact the merchant to resolve the issue.
6. Responsibility
The Marketplace is not responsible for incorrect information provided by merchants, delivery delays, or any breach of obligations by sellers.
The user agrees to use the platform lawfully, without fraudulent or abusive purposes.
7. Changes to the Terms
The Marketplace may modify these Terms and Conditions at any time. Changes will be notified on the platform, and continued use implies acceptance of the same.