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Returns Policy - OURIVESARIA ESTEVES
Nos termos da legislação em vigor, o cliente tem um prazo de 14 dias corridos, contados a partir da data de receção dos bens/produtos, para exercer o seu direito de resolver livremente o contrato com a OURIVERSARIA ESTEVES, assegurando as devidas condições de devolução. Apenas serão aceites devoluções de produtos novos, sem marcas de utilização e na sua embalagem original devidamente selada, e que sejam elegíveis para devolução, de acordo com a legislação em vigor, sendo os custos inerentes da responsabilidade do cliente. Para tal, o cliente deve entrar em contacto diretamente com a OURIVERSARIA ESTEVES, através dos meios de contacto disponíveis, remetendo posteriormente os produtos para a seguinte morada: Avenida 25 de Abril, 18C, 4540-102 Arouca, 0. Uma eventual devolução dos valores pagos poderá ser feita através de meios de pagamento diferentes aos utilizados na compra, que serão posteriormente comunicados ao cliente, sem que isso represente qualquer custo adicional e garantindo o cumprimento da dos prazos legalmente previstos.
Privacy Policy - OURIVESARIA ESTEVES
OURIVESARIA ESTEVES informs that the personal data collected in the context of purchases made through the Arouca Digital platform is processed for the following purposes:
- Data Controller:OURIVERSARIA ESTEVES, as the seller of the products or services purchased on the platform.
- Purpose and Legal Basis:The data is processed to manage your order, process the purchase, issue invoices, ensure delivery, and provide customer support. This processing is based on the contractual relationship established with the customer and on compliance with legal obligations.
- Sharing with Third Parties:Data may be shared with service providers, such as transport or accounting companies, only to the extent necessary to fulfill delivery or legal obligations.
- Retention Period:Data is retained for as long as necessary to manage the order and comply with legal obligations, including tax-related deadlines.
- Data Subject Rights:The customer may request access to, correction, deletion, or restriction of the use of their data, or object to its processing, by contacting the available channels on the Arouca Digital platform or by sending a written request to the following address: Avenida 25 de Abril, 18C, 4540-102 Arouca, 0.
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