About ORNAQUA
Ornaqua is a company that specializes in selling the species Symphysodon aequifasciatus, more traditionally known as Discus fish.
We import our Discus from reputable breeders in Asia and Europe and once they arrive here, we carry out a strict quarantine, ensuring that customers receive quality fish in good shape. We recently started our “Ornaqua Breeding” project, which consists of a demanding selection of various Discus strains for breeding and which you can already find at our facilities. In addition to Discus, we have other species of ornamental fish available.
We work with reference brands for Discus and other species. We sell the products, food and accessories you need to ensure their well-being. We stand out for our personalized service, not only in the sale of products, but also in accompanying the entire process from pre- to post-sale.
We have 20 years’ experience in the field of aquatics, as well as scientific training in Aquatic Sciences, and every day we continue to learn in this area, which is so varied and interesting.
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Opening hours
Visits must be scheduled in advance by email or WhatsApp.
- info@ornaqua.pt
- (+351) 914465328
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Returns Policy - ORNAQUA
Under the applicable legislation, the customer has a period of 14 calendar days, counted from the date of receipt of the goods/products, to freely exercise their right to withdraw from the contract with ORNAQUA - Comércio de peixes ornamentais unipessoal, LDA, provided that the return conditions are duly met. Only returns of new products, without signs of use, in their original sealed packaging, and eligible for return under current legislation will be accepted. The return shipping costs are the customer’s responsibility. To do so, the customer must contact ORNAQUA - Comércio de peixes ornamentais unipessoal, LDA directly through the available contact channels and then send the products to the following address: Avenida das Escolas nº3, R/C, 4540-103 Arouca, Portugal. Any refund of the amounts paid may be made through payment methods different from those used in the original purchase, which will be communicated to the customer in due course, without incurring any additional costs and in compliance with the legally established deadlines.
Privacy Policy - ORNAQUA
ORNAQUA informs that the personal data collected in the context of purchases made through the Arouca Digital platform is processed for the following purposes:
- Data Controller:
ORNAQUA - Comércio de peixes ornamentais unipessoal, LDA, as the seller of the products or services purchased on the platform.
- Purpose and Legal Basis:
The data is processed to manage your order, process the purchase, issue invoices, ensure delivery, and provide customer support. This processing is based on the contractual relationship established with the customer and on compliance with legal obligations.
- Sharing with Third Parties:
Data may be shared with service providers, such as transport or accounting companies, only to the extent necessary to fulfill delivery or legal obligations.
- Retention Period:
Data is retained for as long as necessary to manage the order and comply with legal obligations, including tax-related deadlines.
- Data Subject Rights:
The customer may request access to, correction, deletion, or restriction of the use of their data, or object to its processing, by contacting the available channels on the Arouca Digital platform or by sending a written request to the following address: Avenida das Escolas nº3, R/C, 4540-103 Arouca, Portugal.
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